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Four-Point Communication

At the core of Limbach's service promise and culture is our Four-Point Communication approach:

  1. Call first to understand issues, prioritize & document needs and let you know that we are on the way.
  2. Check-in to review, discuss and validate needs.
  3. Check-out in person to review work completed, confirm satisfaction and provide a written report.
  4. Follow-up to validate operation and assure customer satisfaction.

This seemingly simple process is the foundation for excellence in listening to, supporting and serving our customers.